Terms & Conditions

International Ceramics operates on strictly COD terms, all invoices must be settled prior to release of material

Prices are valid at the time of quotation only and may be subject to change without notice, due to fluctuations in the exchange rate and other influencing factors

For stocked items, 50% deposit is required to initiate order and reserve material, balance of invoice must be settled in full before order is packed

For non-stock or special order items, 50% deposit is required to initiate order, balance of invoice due upon arrival of material into International Ceramics warehouse

50% deposit is non-refundable after 48 hour cooling off period has expired, during the 48 hour cooling off period client may cancel or amend the order

Delivery to site not included, unless otherwise stated on quotation;

Client and/or builder to supply final quantities prior to ordering of material

Quantities listed by International Ceramics are an indicative estimation for quoting purposes, no responsibility will be taken for variance in estimated quantities listed

No guarantee is given that additional material will be available if under-ordered

Cutting, bullnosing and/or fabrication of material not included, unless otherwise stated on quotation

Client and/or builder to supply/confirm all specifications for cutting, bullnosing and/or fabrication prior to material being sent to a fabricator

Full payment must be made for all material and fabrication costs prior to any material being dispatched for fabrication

Material must be collected from International Ceramics within 14 days of written notice, else storage charges may be applicable

Storage charges will accrue at $4.00 + gst per pallet per week

No refunds or returns will be accepted for any non-stock or special order material

Refunds or returns for stocked items are at the discretion of International Ceramics and will only be accepted if International Ceramics has additional stock of same tile including: size, colour, finish and shade

Refund or return material must be in resalable condition, any costs associated with the on-site packaging and/or transportation of the material are the responsibility of the client

All accepted refunds and returns will incur a 30% restocking fee, and client must take responsibility for returning the goods to International Ceramics in a resalable condition

cost of samples is non-refundable

By accepting a quotation from International Ceramics, you acknowledge understanding and acceptance of the above terms and conditions in their entirety